Refund Policy
A legal disclaimer
At WAN (Whole Animal Nutrition), your satisfaction matters to us. If there’s an issue with your order, we’ll do our best to make it right.
Returns & Refunds
Requests must be made within 7 days of receiving your order.
Items must be unopened, unused, and in original packaging.
Proof of purchase is required.
Opened food products or sale items cannot be returned for safety reasons.
Damaged or Wrong Items
If your order arrives damaged or incorrect, contact us within 3 days with photos. We’ll offer a replacement or full refund (including shipping).
Process & Timeline
Email us at info@q-markpet.com with your order number and details. Approved refunds are processed within 5–10 business days.
Contact us
If you have questions or concerns about this Privacy Policy, please contact:
📧 Email: info@q-markpet.com
📍 Address: 944 Benavidez St, Binondo Manila, Philippines 1006
📞 Phone: 244-1924 / 242-4302 | Fax: 244-0031